How long will it take to receive my order?

Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.

Is shipping really free?

Yes, we offer free shipping for all orders over €60 for Italy.For active countries in the European Union, the threshold for free shipping is €130.For orders below these thresholds, shipping costs will be automatically calculated at checkout.

Can I return an item if I'm not satisfied with it?

Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.Note: Promotional items or gift cards cannot be returned.Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.

How do I start the return process?

Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.

Who pays for return shipping?

Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).

What happens if I receive a damaged or incorrect product?

Please inspect your order upon receipt! If you notice any defects, damage, or if you receive the wrong item, contact us immediately at assistenza@janoa.it. We will resolve the issue as quickly as possible at our expense.

How long will it take to receive my refund?

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed within 10 business days to the original payment method used for the purchase.

How do I choose the right size?

Since we select the best technical products from various specialized brands, the fit may vary depending on the manufacturer. To ensure you make the perfect purchase:Check the description: On each product page, you'll find specific sizing information.Official size guide: Where available, we have included the original manufacturer's size chart directly among the images or in the product description.If you are in doubt between two sizes, we recommend choosing the larger one for greater comfort during sports activities.

Terms of service

INTRODUCTION
Please note: To better serve our international customers, these Terms of Service are provided in English.
Tax Information (Italian Flat-rate Regime): Janoa by Sergio Cosmai operates under the Italian flat-rate tax regime (Regime Forfettario). All transactions are carried out in accordance with Art. 1, paragraphs 54 to 89 of Law no. 190/2014. Prices are not subject to VAT and are not subject to withholding tax.

This website is operated by Janoa. Throughout the site, the terms “we”, “us” and “our” refer to Janoa. Janoa offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY AND COMPLETENESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 13 - LIMITATION OF LIABILITY

In no case shall Janoa, our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@janoa.it

Janoa - di Sergio Cosmai
VAT Number:IT14484950960
Via Zanutel, 2 - Melzo (MI), Italy

FAQ - Frequently Asked Questions

Everything you need to know.
We know that when it comes to performance, there's no room for doubt. Here you'll find all the information on shipping, size guides, and return procedures. Navigate through the categories and find the answer immediately, so you can go back to focusing solely on your goals.

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