Disclaimer – Brands and Affiliations

Q: How long will it take to receive my order?

Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.

Q: Is shipping really free?

Yes, we offer free shipping for all orders over €60 for Italy.For active countries in the European Union, the threshold for free shipping is €130.For orders below these thresholds, shipping costs will be automatically calculated at checkout.

Q: Can I return an item if I'm not satisfied with it?

Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.Note: Promotional items or gift cards cannot be returned.Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.

Q: How do I start the return process?

Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.

Q: Who pays for return shipping?

Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).

Free shipping: Italy €60 • EU/International €130

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Disclaimer – Brands and Affiliations

Janoa is not affiliated, associated, authorized, endorsed or in any way officially connected to any of the brands in its catalog, unless otherwise expressly indicated.

All names, trademarks, logos and registered symbols belong to their respective owners.

Any branded products present in the shop are original, purchased from authorized suppliers and resold in compliance with the principle of exhaustion of the brand, in accordance with current regulations on intellectual property and commercial distribution.

The use of names or registered trademarks is purely descriptive, aimed exclusively at correctly identifying the products on sale.

For any request or report on this matter, you can contact us through the Contact section of the site.

OLTRE IL TRAGUARDO

La tua passione, la nostra missione

Non è solo sport, è uno stile di vita. Esplora la nostra selezione dedicata al running e al tempo libero, pensata per chi cerca l'equilibrio perfetto tra prestazione tecnica e stile unico.

Inizia Ora

FAQ - Frequently Asked Questions

Everything you need to know.
We know that when it comes to performance, there's no room for doubt. Here you'll find all the information on shipping, size guides, and return procedures. Navigate through the categories and find the answer immediately, so you can go back to focusing solely on your goals.

Shipping and Orders

How long will it take to receive my order?

Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.

Is shipping really free?

Yes, we offer free shipping for all orders over €60 for Italy.
For active countries in the European Union, the threshold for free shipping is €130.

For orders below these thresholds, shipping costs will be automatically calculated at checkout.

Returns and Size Guide

Can I return an item if I'm not satisfied with it?

Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.
Note: Promotional items or gift cards cannot be returned.

Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.

How do I start the return process?

Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.

Who pays for return shipping?

Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).

What happens if I receive a damaged or incorrect product?

Please inspect your order upon receipt! If you notice any defects, damage, or if you receive the wrong item, contact us immediately at assistenza@janoa.it. We will resolve the issue as quickly as possible at our expense.

How long will it take to receive my refund?

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed within 10 business days to the original payment method used for the purchase.

How do I choose the right size?

Since we select the best technical products from various specialized brands, the fit may vary depending on the manufacturer. To ensure you make the perfect purchase:

Check the description: On each product page, you'll find specific sizing information.
Official size guide: Where available, we have included the original manufacturer's size chart directly among the images or in the product description.

If you are in doubt between two sizes, we recommend choosing the larger one for greater comfort during sports activities.

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Disclaimer – Brands and Affiliations

OLTRE IL TRAGUARDO

La tua passione, la nostra missione

FAQ - Frequently Asked Questions

Shipping and Orders

How long will it take to receive my order?

Is shipping really free?

Returns and Size Guide

Can I return an item if I'm not satisfied with it?

How do I start the return process?

Who pays for return shipping?

What happens if I receive a damaged or incorrect product?

How long will it take to receive my refund?

How do I choose the right size?