Free shipping: Italy €60 • EU/International €130
PROMO: -15% WITH 3 OR MORE PRODUCTS
10% OFF on your first purchase over €70 with the code JANOA10
🔥 BUNDLE PROMO: CHOOSE OUR PACKS AND GET MORE DEALS!
Everything you need to know.
We know that when it comes to performance, there's no room for doubt. Here you'll find all the information on shipping, size guides, and return procedures. Navigate through the categories and find the answer immediately, so you can go back to focusing solely on your goals.
Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.
Yes, we offer free shipping for all orders over €60 for Italy.
For active countries in the European Union, the threshold for free shipping is €130.
For orders below these thresholds, shipping costs will be automatically calculated at checkout.
Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.
Note: Promotional items or gift cards cannot be returned.
Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.
Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.
Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).
Please inspect your order upon receipt! If you notice any defects, damage, or if you receive the wrong item, contact us immediately at assistenza@janoa.it. We will resolve the issue as quickly as possible at our expense.
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed within 10 business days to the original payment method used for the purchase.
Since we select the best technical products from various specialized brands, the fit may vary depending on the manufacturer. To ensure you make the perfect purchase:
If you are in doubt between two sizes, we recommend choosing the larger one for greater comfort during sports activities.
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