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Everything you need to know.
We know that when it comes to performance, there's no room for doubt. Here you'll find all the information on shipping, size guides, and return procedures. Navigate through the categories and find the answer immediately, so you can go back to focusing solely on your goals.
Yes, we offer free shipping for all orders over €60 for Italy.
For active countries in the European Union, the threshold for free shipping is €130.
For orders below these thresholds, Express Shipping costs €5.99 throughout Italy and €16.90 for active European Union countries.
Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.
Gli ordini vengono elaborati e spediti entro 1-2 giorni lavorativi. Il tempo di consegna generalmente varia tra 2 e 3 giorni lavorativi.
Sì, una volta che il tuo ordine è stato spedito, riceverai un numero di tracciamento per monitorare il percorso del pacco.
Se hai bisogno di modificare l'indirizzo di spedizione, ti consigliamo di contattarci il prima possibile info@janoa.it Se l'ordine non è stato ancora spedito, faremo il possibile per aggiornare l'indirizzo.
Se non sei a casa, il corriere tenterà di riprogrammare la consegna. In alternativa, il pacco potrebbe essere lasciato presso un punto di ritiro vicino a te.
Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.
Note: Promotional items or gift cards cannot be returned.
Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.
Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.
Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).
Please inspect your order upon receipt! If you notice any defects, damage, or if you receive the wrong item, contact us immediately at assistenza@janoa.it. We will resolve the issue as quickly as possible at our expense.
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed within 10 business days to the original payment method used for the purchase.
Since we select the best technical products from various specialized brands, the fit may vary depending on the manufacturer. To ensure you make the perfect purchase:
If you are in doubt between two sizes, we recommend choosing the larger one for greater comfort during sports activities.
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