How do I choose the right size?

Since we select the best technical products from various specialized brands, the fit may vary depending on the manufacturer. To ensure you make the perfect purchase:Check the description: On each product page, you'll find specific sizing information.Official size guide: Where available, we have included the original manufacturer's size chart directly among the images or in the product description.If you are in doubt between two sizes, we recommend choosing the larger one for greater comfort during sports activities.

Technical neck warmer: a thousand uses and one emergency one

Q: Is shipping really free?

Yes, we offer free shipping for all orders over €60 for Italy.For active countries in the European Union, the threshold for free shipping is €130.For orders below these thresholds, Express Shipping costs €5.99 throughout Italy and €16.90 for active European Union countries.

Q: How long will it take to receive my order?

Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.

Q: Can I return an item if I'm not satisfied with it?

Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.Note: Promotional items or gift cards cannot be returned.Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.

Q: How do I start the return process?

Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.

Q: Who pays for return shipping?

Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).

If there’s one essential accessory in every runner’s, trekker’s or outdoor enthusiast’s backpack, it’s a technical neck warmer. Small, featherlight and compact, it takes up next to no space but offers remarkable versatility in every season. Many people think of it simply as a tube of fabric to protect the throat from the cold, but in reality it’s a true Swiss Army knife of sportswear, ready to adapt to any weather conditions and whatever surprises the trail may bring.

CLASSIC WAYS TO WEAR IT The beauty of a neck warmer lies in its incredible versatility. With just a few simple adjustments, it can meet a range of comfort needs:

Neck warmer and balaclava: its primary function, perfect for protecting your throat and neck from icy gusts of wind or during fast descents while trail running or cycling.
Headband or beanie: folded over, it makes an excellent headband to protect your ears from the wind or keep your hair in place and prevent sweat from running into your eyes.
Sweat-wiping wristband: wrapped around your wrist during the toughest climbs, it lets you wipe sweat from your forehead without having to stop or look for a tissue.
Face covering: pulled up over your face to cover your nose and mouth, it protects your airways from trail dust, pollen and the chilly morning air.

THE UNEXPECTED ON THE TRAIL: THE EMERGENCY USE Anyone who goes trail running, trekking or on long walks knows the classic trail rule all too well: the sudden, urgent call of nature that arrives right on cue halfway through the route, at the most isolated spot in the woods.

When nature calls with absolute urgency and a search of your pockets reveals the tragic absence of tissues, the OTSO unisex sports neck warmer makes its ultimate emergency sacrifice. It may not be the most glorious end for your favorite accessory, but in that moment it will save your day and your dignity. A moment of silence for its heroic service in the field!

The moral of the story? Always carry at least two in your backpack: one for your neck and one spare for your peace of mind.

👉 DISCOVER THE OTSO SPORTS NECK WARMER AT JANOA

Everything you need to know.
We know that when it comes to performance, there's no room for doubt. Here you'll find all the information on shipping, size guides, and return procedures. Navigate through the categories and find the answer immediately, so you can go back to focusing solely on your goals.

Yes, we offer free shipping for all orders over €60 for Italy.
For active countries in the European Union, the threshold for free shipping is €130.

For orders below these thresholds, Express Shipping costs €5.99 throughout Italy and €16.90 for active European Union countries.

Orders are processed quickly and shipped via Express Courier. Estimated delivery times are 2–5 business days for Italy and between 2 and 6 business days for active European Union countries.

Gli ordini vengono elaborati e spediti entro 1-2 giorni lavorativi. Il tempo di consegna generalmente varia tra 2 e 3 giorni lavorativi.

Sì, una volta che il tuo ordine è stato spedito, riceverai un numero di tracciamento per monitorare il percorso del pacco.

Se hai bisogno di modificare l'indirizzo di spedizione, ti consigliamo di contattarci il prima possibile info@janoa.it Se l'ordine non è stato ancora spedito, faremo il possibile per aggiornare l'indirizzo.

Se non sei a casa, il corriere tenterà di riprogrammare la consegna. In alternativa, il pacco potrebbe essere lasciato presso un punto di ritiro vicino a te.

Certainly. You have 15 days from receipt of the order to request a return. The item must be in the same condition in which you received it: unused, with original tags and intact packaging.
Note: Promotional items or gift cards cannot be returned.

Tip: You can try on the size at home, but items used for sports activities or washed cannot be refunded.

Write to us at assistenza@janoa.it. Once the request has been approved, we will send you detailed instructions. Please remember that we do not accept items shipped without prior authorized request.

Return shipping costs are the customer's responsibility. We recommend using a trackable service, as we cannot guarantee receipt of the package until it arrives at our facility in Melzo (MI).

Please inspect your order upon receipt! If you notice any defects, damage, or if you receive the wrong item, contact us immediately at assistenza@janoa.it. We will resolve the issue as quickly as possible at our expense.

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed within 10 business days to the original payment method used for the purchase.

Since we select the best technical products from various specialized brands, the fit may vary depending on the manufacturer. To ensure you make the perfect purchase:

Check the description: On each product page, you'll find specific sizing information.
Official size guide: Where available, we have included the original manufacturer's size chart directly among the images or in the product description.

If you are in doubt between two sizes, we recommend choosing the larger one for greater comfort during sports activities.

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Technical neck warmer: a thousand uses and one emergency one

FAQ - Frequently Asked Questions

Shipping and Orders

Is shipping really free?

How long will it take to receive my order?

In quanto tempo riceverò il mio ordine?

Posso tracciare il mio ordine?

Posso modificare l'indirizzo di spedizione dopo aver effettuato l'ordine?

Cosa succede se non sono a casa quando il corriere arriva?

Returns and Size Guide

Can I return an item if I'm not satisfied with it?

How do I start the return process?

Who pays for return shipping?

What happens if I receive a damaged or incorrect product?

How long will it take to receive my refund?

How do I choose the right size?

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Country